Client Testimonials

The Congregation of the Sisters of St. Francis of Sylvania, Ohio, has engaged Program Solutions Group, LLC, as our partner in the renovation of our buildings and for the implementation of the construction initiatives outlined in our Strategic Plan.  To say that their planning, execution of the planning process and completion of a project is extremely professional and that we are more than satisfied, would be enough to justify a strong recommendation.  However, I would like to add what makes this company different is in customer satisfaction.

Program Solutions’ work for us included renovating Sister’ residences, a retreat center, office workspaces, and long-term nursing home.  The challenges came in that the work was ongoing while the spaces being renovated were occupied.  All projects involved planning the appropriate moving schedule, addressing safety issues, and providing 100% respect of the residences while cleaning up after each task and keeping a sense of a quiet, polite presence.  The communication with Administration was regular and accurate, including construction collaborative meetings with consultants in each area of the construction phase – from planning to hanging the drapes.

For all of us in Administration and Management, financial tracking and the timeline were essential to the budget.  Our financial planning and projected budgeting was on target with each project.  I can attest to the construction outcome of four multi-floor buildings, as well as several supporting areas, total planning, implementation, collaboration, communication, respectful presence, all underlined with quality workmanship and full supervision.  Our benchmarks were met with each project – this testimonial relates the summary of our satisfaction with Program Solutions Group, LLC.

Sister Mary John Wagner, OSF
I have personally known the President, Wayne Burrer, for over seven years and can attest to his personal integrity and professionalism. I have also worked with several members of the PSG Team over the past few years and to a person, they are individuals of high integrity who can be relied upon to fulfill commitments.

We engaged PSG to provide a facility assessment several years ago, which was very thorough and helpful in our capital planning efforts. Wayne has also been involved in teh Sylvania Franciscan Village master planning process for the past two years.

PSG has completed several construction projects for us, and all have been on schedule and within budget. They are currently managing the renovation of a former residence hall that includes conversion of one floor into offices and conference space along with other substantial interior renovations of two other floors. The project has been extremely well run, and PSG’s attention to detail has been impressive. I have also been impressed with the schedule and budget information that has been provided in a very detailed and timely manner.

It is without hesitation that I recommend Program Solutions Group for construction management and related services.” → View Project

Gayle A. Lampkowski
Program Solutions Group has been contracted as Construction Manager for FedEx Ground on several projects across the US since 2005. They have successfully completed projects for us in Kansas, Illinois, Virginia, Ohio and are currently working on other projects for us in Illinois, New York, New Jersey and Ohio. Program Solutions Group has consistently and successfully met our needs and deadlines on these projects and they are a valued construction management resource for the FedEx Facilities Group.

We would certainly use PSG again on future projects and would recommned them highly to anyone seeking professional Construction Management services.”

Michael A. Kocis
“It is my pleasure that I offer my recommendation for the work done by Program Solutions Group. Wayne Burrer and his entire team were professional, courteous and do quality work.

The renovation of the facility we purchased (and after their staff conducted an inspection of the building before purchase) came in on time and on budget. They worked seamlessly with our staff and board members who wanted to stay involved in the budget, design and construction oversight process. Every representative was professional, understood how important this project was to our organization, and responsive to questions or concerns that arose.

Since opening of the building, they have stayed involved, answering questions and making sure the building and all of its components are working well for us. I highly recommend Program Solutions Group and would be happy to show off their work to anyone who wants to see this project in person.”

Gary Willoughby

It is with great pleasure that I write this letter for Keith Recknagel and the staff at Program Solutions Group (PSG).  We hired PSG for Owner Representation services during a district-wide capital improvement project consisting of a PS-5 elementary building, a grades 6-12 campus, and a football stadium renovation approved by voters in November 2016.

PSG has exceeded expectations in every aspect of service throughout the time dedicated to these projects.  Their open book, transparent approach has been instrumental in keeping our Board and community members informed during the process and their construction expertise ensured the district maximized the value of its funds committed to the projects.

When tough and challenging situations arose, Keith Recknagel was always able to provide insightful information, suggestions, and direction in order for us to make decisions within any cost limitations or options while also maintaining the district’s vision for the project.  Competing interests from involved parties arise as a part of any project and yet there was always certainty that PSG was acting in the best interest of the district through a professional and diplomatic approach.  Responses to our needs and questions were thorough and immediate.

Keith Recknagel and PSG have demonstrated their company philosophy and values.  They have proven themselves the firm they described themselves to be during our interview process through work execution and delivery over a two-year timeframe.  Our time working together toward this common goal has gone from a professional relationship to what I would now consider a trusted friendship.

I highly recommend PSG as Owner Representative for any project you are considering.  If you would like to discuss further Program Solutions Group and the high quality services they provide, please do not hesitate to contact me.

Dan Creps, Superintendent

I would like to say how much I enjoyed working with Program Solutions Group during the renovation of Rosary Care Center.

Your staff, especially Jason Mason, did an outstanding job managing the work process in a long term care environment. Long term care deals with many federal and state regulations and it requires a knowledgeable and committed company that can work in that environment every day and maintain the environment in a safe manner for all of the residents. I cannot tell you how much I appreciated Jason’s attention to the details that maintained the safety and integrity of the environment. The end result of the renovation was a beautiful and functional facility that the staff and residents will enjoy for years to come. ”

Cheryl King
It is with great pleasure that I write this letter for Wayne Burrer and the staff at Program Solutions Group (PSG). I have used PSG extensively to manage many construciton projects in support of the global business unit needs at Dana Holding Corporation. These projects range from small office renovations to large green field projects, such as industrial facilities and office/technical centers.

The PSG process for projects is very efficient and involves the customer in all phases of programming, procurement, and execution. They have been very effective in ensuring Dana gets the maximum value for its money through value engineering and close management of all contractors. They clearly communicate regular project updates to the customer on teh critical path schedule and budget. Their attention to detail has led to all of our projects involving PSG being on time and within budget.

I have really found PSG’s staff to be very diplomatic and amicable in resolving some of the tough issues that always arise when you are dealing with construction projects. I have enjoyed the relationships that I have developed with Wayne and his co-workers even to the point that I would now consider them friendships.

In closing, I would say that if you are looking to do business with an extremely professional firm that is responsive to client neeeds, then you should give full consideration to Program Solution Group.” → View Project

Ken Andres
I have been in the corporate real estate business for over seventeen years with two of Toledo’s largest companies. I have overseen the construction of over four million square feet of manufacturing plants, offices, engineering technical centers and warehouses in eleven U.S. states and ten countries around the world. I have had the opportunity to work with many local and international contractors and construction management firms.

I have numerous times in the past eight years hired Program Solutions Group to act as construction managers on many local area projects that I have overseen. The two largest projects, one a technical center and teh second a large manufacturing plant, were ran by PSG. PSG was selected fro numerous reasons, but primarily because of their top-notch project management skills, their open book methodology in running the project, and their attention to detail. Both projects had very high visibility at top levels of our organizations as these projects required both tight financial controls within a very challenging timeline. PSG came through as both projects were completed on time, on budget and most importantly, maintaining high standards of quality workmanship and safety of all on site. I’m confident that I could not have selected a better construction management firm and will continue to use PSG on future projects.

Good luck with your project and I am sure you will have as much success as I have had using Program Solutions Group.” → View Project

Terry Jones

This past weekend, Our Lady of Lourdes Parish celebrated the Dedication of our new Church and Parish Life Center.  Throughout the process, the best decision we made was hiring Program Solutions Group as our construction manager.

The team at Program Solutions is marked by characteristics not common today.  They are people of integrity.  They are honest, straight forward and hold themselves to the highest ethical standards.  They are transparent and clear.  There are no hidden costs buried within an ostensibly lower bid.  When they commit to doing something they do it.  They stay on schedule.  The are slavishly attentive to detail.  They are highly responsive.

Jason Weis, our project manager, was on the building site daily.  If I needed to reach him off hours or on weekends, he either answered his phone or returned my call within an hour.  When the inevitable problems and surprises that are part of a building project arose, Program Solutions resolved them in an efficient, practical and economical manner.

I worked directly with Keith Recknagel and Jason Weis on our project.  They consistently performed at the top of their game.  I’m a theologian/priest, not a builder.  I couldn’t build a doghouse!  I knew absolutely nothing about what I was getting myself into when we embarked on our project.  Keith and Jason walked us through the entire building process and continue to be present as we bring the total project to completion.

To sum up, Program Solutions comes to you with my highest unqualified recommendation.  If you would like to have a discussion with me on our experience with them, or if I can answer any questions, please do not hesitate to contact me.

Reverend Joseph P. Cardone, Ph. D.
Program Solutions Group did a phenomenal job guiding us through the whole process – from architectural design to final construction. They knew the questions to ask, came to a good budget number and kept us in budget. Our project couldn’t have turned out better, and I would easily refer them to anyone, regardless of project size.” → View Project
Ed Nagle III

Over the last ten years, Lourdes University has contracted with Program Solutions Group for Project Management, Construction Management and Design-Build services for numerous renovation and construction projects on our campus here in Sylvania, Ohio.  To say that Program Solutions has consistently been successful in the completion of these many projects would be a serious understatement.  Each of the projects completed for Lourdes University has constantly been performed in a professional manner, on-time and under budget.

The Program Solutions Group team is composed of skilled, knowledgeable, and competent design and construction team members that has handled the management of all of the University’s construction projects with professionalism and ease.  Their attention to detail, constant communication, planning and management skills are outstanding.  We have had the pleasure of having Wayne Burrer, Keith Recknagel, Jason Mason, David Kreienkamp and Jason Weis design, plan and execute numerous projects for the institution.  They are a group of honest, ethical, proactive and highly responsive professionals who have continued to earn our respect, trust and customer satisfaction.

Lourdes has been highly satisfied with the performance and execution of their work on our campus.  As such, I highly recommend their services without hesitation.

Michael Cravens, Director

On behalf of the entire organization at Gilmore Jasion Mahler, Ltd., I would like to thank your entire team for the incredible effort put forth in the renovation of our new office building at 1785 Indian Wood Circle.

From the very beginning of the project in the design phase, Keith Recknagel and Jason Mason were always at meetings and available to discuss the critical decisions that needed to be made.  Your candid thoughts and opinions very much helped guide us.  We always felt comfortable that we were making decisions with all the facts given your input.

When it came time to the building phase of the project, Jason Weis entered the picture and again proved another fantastic member of your team.  We always felt comfortable that we could reach out to any of the three of you for assistance throughout the entire process.

I am pleased to say that the selection of Program Solutions Group was the best decision we made in our construction process.  Thank you all very much for all that you did for us.

Kevin Gilmore, CPA, CVA
Program Solutions Group was selected as Construction Manager for our 80,000sf Headquarters facility construction in Toledo, Ohio during the spring of 2009. The project involved extensive, selective demolition of significant interior and exterior portions of an existing building and then the complete re-construction of mechanical and electrical infrastructure as well as high-end finishes. We also required the building renovations to be completed within 11 months (including demolition) and it was mandatory that the project achieve LEED Platinum status. Demolition began on October 1, 2009 and construction commenced in January, 2010. HealthCare REIT (HCN) moved into our new Corporate Headquarters Building over Labor Day Week-end of 2010.

As a result of the superior cooperation, timeliness, cost efficiency and support from the Program Solutions team, our building was not only “on time and on budget,” but was also certified as the first LEED Platinum Headquarters project in NW Ohio by the USGBC. From the original conceptual cost estimates through the close-out of the project, Program Solutions Group performed above our expectations. All of the deliverables established at the beginning of the project were met or exceeded. The entire PSG team was diligent in addressing our needs and communication and cooperation among the entire project team was seamless throughout the project. THe transparency of their processes facilitated the active involvement of my management team at HCN in the construction process and we always felt “in the loop.” The PSG Project Manager, Jason Mason, performed his duties as if he was an employee of HCN and he garnered the respect and admiration of our entire executive staff.

A year ago we hired PSG to complete the second phase (30,000sf) o four HQ project with the same excellent results and we moved into our “north Wing” at the beginning of the year. We would certainly use PSG again on future projects and would recommend them highly to anyone seeking professional Construction Management services.

We now have one of the most modern Corporate Office Buildings between Chicago and Nyw York and I would be willing to take prospective clients of PSG on a tour of our headquarters, if you should so desire.” → View Project

Steve Palmquist